Refund and Returns Policy for Downtown Family Pharmacy: Diabetes and PTSD Care

At Downtown Family Pharmacy, we aim to provide you with the highest quality products and services to help manage diabetes and PTSD. If you’re not completely satisfied with your purchase, we make the returns and refunds process simple and straightforward. Please review the following guidelines to understand how we handle returns and refunds for diabetes and PTSD-related products. https://downtownfamilypharmcy.com/shop-anxiety-depression-and-chronic-pain/

Diabetes and PTSD Care
Diabetes and PTSD Care

1. Eligibility for Returns

To return a product, it must meet the following conditions:

  • Unopened and Unused Products: Diabetes supplies (like glucose meters, insulin, test strips) and PTSD care items (such as medications or supplements) must be in their original, unopened packaging and unused.
  • Time Frame: You must initiate the return within 30 days from the purchase date.
  • Proof of Purchase: We require a receipt or proof of purchase for all returns and refunds.

2. Non-Returnable Items

For health and safety reasons, we cannot accept returns on the following items:

  • Opened medications, including prescription drugs for diabetes or PTSD.
  • Customized or personalized products, like specific diabetes management devices or PTSD-related therapy tools.
  • Final sale items, as indicated at the time of purchase.

3. How to Return an Item

To return a product, follow these steps:

  1. Contact Us: Reach out to our customer service team at
    +000 000 000
    or email us at [email address] within 30 days of your purchase to begin the return process.
  2. Return Instructions: We’ll provide you with specific return instructions and, if necessary, a return shipping label.
  3. Pack the Item: Ensure the item is securely packaged in its original packaging with all accessories, manuals, and documentation.
  4. Send the Item Back: Ship the item back to us at the return address we provide. Retain proof of shipment for tracking.

4. Refund Process

Once we receive and inspect your return, we will process your refund to the original payment method. Refunds typically appear within 5-7 business days, depending on your bank or payment provider.

5. Exchanges

If you receive a damaged or defective item related to diabetes or PTSD care, we’ll offer a replacement at no additional cost. Contact us right away if you notice any issues with your purchase.

6. Damaged or Defective Items

If the product arrives damaged or defective, contact our customer service team within 7 days of receiving your order. We’ll either replace the item or issue a full refund, depending on your preference.

7. Shipping Fees

We do not refund original shipping fees. If you return an item, you’ll be responsible for return shipping costs unless we made an error with your order (such as sending the wrong or defective item).

8. Customer Support For Diabetes and PTSD Care

If you have any questions or need assistance with your return, exchange, or refund, don’t hesitate to contact our customer support team:

Downtown Family Pharmacy
Website: https://downtownfamilypharmcy.com/
Email: greenleafmedicalpharmaceutical@gmail.com
Address: Downtown Los Angeles Blvd California USA

Thank you for trusting Downtown Family Pharmacy with your diabetes and PTSD care. We’re dedicated to ensuring your satisfaction and are here to support you every step of the way.